FQA
Cancellations
♡ Request a cancellation within: 2 hours of purchase
Returns & exchanges
♡ Kindly note that all the handmade products are final sale. No exchanges, no returns. This also ensures each item you receive is brand new, and never used.
♡ But please contact us if you have any problems with your order.
Refund
♡ Refunds will be assessed on a case by case scenario. If you have any problems with your order, please use the contact form.
SHIPPING INFORMATION
All shipments will be sent by Canada post /Chitchats.
♡ PROCESSING TIMES (Handmade by order)
3-5 business days.
♡ DELIVERY TIMELINE & FEE
CANADA:
*Free Lettermail with NO tracking (6-12 business days)
* $10 CAD for tracked shipping (FREE over $75 CAD)
US:
* $15 CAD for tracked shipping (free over $75 CAD)
Most US orders under $800 USD have no import fees
International:
* $15 CAD for tracked shipping (Free over $120 CAD) / 7-25 business days
US & International orders may be subject to import taxes, VAT, or customs fees charged by your local government. These charges are not controlled by us and are the buyer’s responsibility.
Note: Under extreme rare and current situations mentioned above, if you don't have your package delivered during 8-12 business days after our proof of shipping provided, please contact us BEFORE posting negative reviews that caused by third party, and we will be very pleased to work out a solution for you,
Thank you for the understanding and support for the local business, as you can see we love what we do, as always have yourself a wonderful day ^ ^
♡ WRONG ADDRESS, RETURN TO SENDER, ETC.
Item can be reshipped once it is returned as long as the shipping is paid again. If a refund is preferred, you will be refunded the cost of the order, minus the shipping fee initially paid by seller.
PRICE ADJUSTMENTS & PROMOS
♡ I will honour price adjustments if the promotion happened within 48 hours of your order, your order has not been shipped, and you contact me directly within that 48 hour period.
♡ Promotional codes cannot be combined.