FQA

Cancellations

♡ Request a cancellation within: 2 hours of purchase

Returns & exchanges

♡ Kindly note that all the handmade products are final sale. No exchanges, no returns. This also ensures each item you receive is brand new, and never used.

♡ But please contact us if you have any problems with your order.

Refund

♡ Refunds will be assessed on a case by case scenario. If you have any problems with your order, please use the contact form.

SHIPPING INFORMATION

All shipments will be sent by Canada post /Chitchats.

♡ PROCESSING TIMES (Handmade by order)
3-5 business days. 

♡ DELIVERY TIMELINE & FEE

CANADA:

* $10 for tracked shipping (FREE over $75)

US:

* $15 for tracked shipping (free over $75)

I will not be responsible for any duties/taxes/etc. that have incurred based on your countries rules and regulations. 

Note: Under extreme rare and current situations mentioned above, if you don't have your package delivered during 8-12 business days after our proof of shipping provided, please contact us BEFORE posting negative reviews that caused by third party, and we will be very pleased to work out a solution for you,
Thank you for the understanding and support for the local business, as you can see we love what we do, as always have yourself a wonderful day ^ ^

♡ WRONG ADDRESS, RETURN TO SENDER, ETC.

Item can be reshipped once it is returned as long as the shipping is paid again. If a refund is preferred, you will be refunded the cost of the order, minus the shipping fee initially paid by seller.

 

PRICE ADJUSTMENTS & PROMOS 

♡ I will honour price adjustments if the promotion happened within 48 hours of your order, your order has not been shipped, and you contact me directly within that 48 hour period. 

♡ Promotional codes cannot be combined.